Product Launch #57

Transforming aging niche software into a secure, integration-rich platform

Summary

Transforming a healthcare-only fax tool into a modern platform

For nearly 20 years, OTGT’s flagship product lived inside a narrow but important category: healthcare fax transmission for secure clinical workflows. It worked, but the market in 2024 was shifting toward:

Enterprise document management
Secure, auditable information exchange
Automated document workflows
HIPAA-ready, cloud-based interoperability
FHIR/HL7-friendly integrations with EMRs
cross-industry use cases in legal, finance, insurance, and government

The product was not ready to break into those markets. Modularis helped OTGT evolve the product into the One Touch Platform, a secure, API-first, integration-friendly workflow engine built for regulated industries that don’t tolerate risk, downtime, or data inconsistency.

Far beyond modernization, together we turned a niche fax tool into a full enterprise platform.

Modernizing the product with EMR-friendly APIs and flexible integrations

The original OTGT product wasn’t designed for the world of integrations and interoperability. The new One Touch Platform needed to hit all of those bullet points and beyond to compete and grow. Modularis re-engineered the OTGT architecture to support modern, flexible APIs and integrate with EMRs, replacing a series of one-off connectors. Now the product can:

Plug into EMRs
Automate document intake
Route information based on rules
Support cross-industry workflows
Integrate with third-party systems smoothly

The shift from “fax-only” to integration-first document management is what now positions One Touch as a long-term category-ready software product.

Upgrading and modernizing a 20-year-old UI

The biggest barrier to new revenue wasn’t actually stability… it was the “Windows 95”-esque experience (their words, not ours). A subpar experience simply couldn’t compete in markets where clinicians are buried in EMR screens, legal teams demand clarity and speed, workflows must be airtight and seamless, and buyers expect a polished, intuitive UX. The new One Touch UI (code name Artemis) requirements included:

Reduce user cognitive load
Minimize training requirements
Cut down support request volume
Increase trust and retention
Modernize enough for sales and marketing

OTGT brought in a specialist UI/UX designer. Modularis made sure every interaction in the new experience was supported by clean, maintainable architecture.

A Modularis leader inside the business

A Modularis team member acted as OTGT’s unofficial VP of Operations: part strategist, part translator, part architect. A trusted operator who can own the technical picture and surface decisions in business language. OTGT can focus on growth, segmentation, and go-to-market, knowing that R&D decisions are grounded in sound technical judgment rather than ad-hoc fixes.

“Oli [of Modularis] is the best there is. He’s not only a brilliant guy, but he understands things big picture as well as granular. He’s patient, and he’s just a great partner.”

Justin Horn

President, Onetouch Global Technologies

Shared infrastructure & strategy across the parent company

Justin doesn’t just run OTGT; he’s also a Managing Director at Neul Capital. From the holding-company vantage point, Modularis isn’t a single-asset vendor. They’re part of a common R&D and infrastructure layer that can be applied across multiple portfolio companies.

At the parent company level, Modularis supports due diligence, feature exploration, and platform decisions across different businesses. That continuity matters. Neul doesn’t have to rediscover architecture lessons or rebuild tooling from scratch for each company. Modularis gives them a repeatable way to think about platform evolution, not just one-off projects.

Stabilizing legacy infrastructure so it can support new markets

Before the One Touch modernization, the platform was stable… but rigid, difficult to change, and riddled with tech debt. Modularis strengthened the foundation by:

Cleaning up aging code paths
Improving data integrity
Eliminating risky legacy patterns
Resolving issues that slow development
Ensuring the system could scale under new market demands

This stability now makes the re-launched One Touch Platform credible in healthcare, legal, government, finance, insurance, and any other workflow-intensive, compliance-sensitive environment.

“Modularis made sure our software would keep creating value for years. Knowing the architecture is solid means I can focus on the business, not the backend.”

Justin Horn

President, Onetouch Global Technologies

"Modularis has been a terrific strategic partner for us.They have the leadership, experience, discipline, and technology we needed to build and grow our global IoT platform."