Aspect success story.
Aspect unifies 80 disparate systems
80 different call center applications with no common communication protocol.
1 single system to centralize reporting, routing, administration and workflow management.
Aspect Software worked with the Modularis Advisory Team to set a course and establish the design before developing the new system using Accelerator.
In addition to beign on-time, on-budget and in-scope, the new Unified Command and Control System (UCC) achieved the following:
- Given the highest quality score of any Aspect product ever.
- Received Product of the Year award from Internet Telephony Magazine.
- ROI achieved in 3 months.
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