Success stories

Aspect success story.

Aspect unifies 80 disparate systems

The challenge

Existing:
80 different call center applications with no common communication protocol.

Required:
1 single system to centralize reporting, routing, administration and workflow management.

frustrated person sitting in front of laptop

Our approach

Aspect Software worked with the Modularis Advisory Team to set a course and establish the design before developing the new system using Accelerator.

The outcome

In addition to beign on-time, on-budget and in-scope, the new Unified Command and Control System (UCC)  achieved the following:

  • Given the highest quality score of any Aspect product ever.
  • Received Product of the Year award from Internet Telephony Magazine.
  • ROI achieved in 3 months.
Struggling to manage 80 complex systems built on every imaginable technology, it was Modularis that allowed us to get control with a robust unified command and control system.
Biswajeet (Bis) Mukherjee
Sr Manager, R&D

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